E-government for Low Socio-economic Status groups
A high-level consortium of European researchers have launched the ELOST project to look into the needs and expectations of these groups in order to improve their situation as well as the quality of e-Government services.
The ELOST partners studied the attitudes, needs and readiness of persons from low socio-economic status groups with regard to e-Government by means of questionnaires, interviews and focus groups. A special foresight study has analyzed the impact of emerging technologies on future e-Government services with special attention to these groups. The findings led to policy recommendations for effective and inclusive deployment of e-Government services in Europe, including R&D priorities to address existing and future needs.